Rutube Support

AI assistant for technical support that finds the right answer in the knowledge base and drafts a ready-to-send reply on behalf of the operator

Service features

• Fine-tuned classifier for request topic detection
• Search for the closest answers in the knowledge base
• Answer generation with a large language model
• Request analytics collection
• Average response time – 5 seconds
• Processing over 20,000 requests per day
• Answer classification accuracy ~85%, response accuracy ~70%

What I did on the project

• Built frontend for request analytics
• Created backend for statistics collection and processing